WTSmedia Payment Policy

  • For churches, businesses, schools, and government agencies, WTSmedia offers several payment options including: cash, certified check, Visa, MasterCard, Discover, American Express, check, money order, wire transfer, Paypal, and Open Account (with approved credit application).
  • For individuals, WTSmedia offers the following payment options: cash, certified check, Visa, MasterCard, Discover, American Express, check, money order, wire transfer, and Paypal.
  • A service fee of $20 will be charged per returned check.
  • Orders placed on credit are also subject to the General Terms and Conditions in the Credit Application of WTSmedia.

Pricing Policy

  • All prices are subject to change without notice.
  • WTSduplication.com reserves the right to change prices, colors or materials, specifications and quantities mentioned on our website without notice or obligation.
  • Please call for quotes on special configurations not listed on the website.
  • WTSduplication.com is not obligated to honor typographical errors.

Shipping/Pickup Policy

  • Shipments are F.O.B. Chattanooga, TN.
  • While WTSmedia will do everything possible to meet acceptable delivery dates, such as may have been quoted or acknowledged by our sales representatives, these are only estimated dates of delivery. The company accepts no liability for delays in delivery.
  • Shipments made to APO's or other addresses outside the continental U.S.A. will require additional charges for shipping & handling.
  • No International orders will be shipped.

Return Merchandise Policy

All returns must be made within 30 days of ship date. A Return Merchandise Authorization (RMA) must be obtained from our Customer Service department prior to shipping merchandise back to WTSmedia. Please call 1-888-987-6334, ext 215.  Returns sent COD or "shipping collect" will be refused. After a return has been authorized by our Customer Service department:

  • Return the item to the address given to you by our Customer Service department.
  • The RMA number should be clearly visible on the outside of the returned merchandise.
  • Please include a letter with the RMA number and reason for the return inside the box along with a copy of the pick ticket or invoice.
  • The returned item must be received by WTSmedia within two (2) weeks of the issue date for the RMA to be valid.
  • Returns received with invalid, expired, or no RMA number on the label may be refused.
  • Keep your shipping records for proof of the shipment in the event of loss of returned merchandise. Ship your return via UPS Ground, FedEx Ground or USPS. Please insure the package for the dollar amount of the returned merchandise. WTSmedia is not liable for return merchandise that does not reach our Customer Service department.

Damaged Merchandise

If your shipment is damaged by the freight carrier (UPS, FedEx Ground, etc), please call our Customer Service department at 1-888-987-6334, ext 215. If any cartons are missing or damaged, be sure to give this information to our Customer Service Representative.

Manufacturer Defects

If, within 30 days of ship date, a product appears to have a manufacturers defect, call our Customer Service department at 1-888-987-6334, ext 215 for instructions. Do not return items to us without first calling to receive instructions. If an item is to be returned to us due to manufacturers defect, you must first receive a RMA Number.

Credits

We will notify you via phone, mail, or e-mail of your credit or refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 to 21 business days of our receiving your return.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify WTSmedia.com's acceptance of your order, nor does it constitute confirmation of our offer to sell. WTSmedia.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. All orders placed over $500.00 may require additional information prior to shipment, as established by our credit and fraud avoidance department.

Taxes

WTSmedia.com shall automatically charge the applicable sales tax for orders to be delivered to addresses within Tennessee. Tennessee customers with tax exempt status, please call 1-888-987-6334, ext 215 or email customerservice@wtsmedia.com to submit the TN sales tax exempt ID signed form for our files. WTSmedia.com does not collect sales tax on orders shipped outside of Tennessee.

We are a family oriented business. We do not manufacture products containing parental advisories, adult oriented content, profanity, hate, Anti-American, or anti-religious content.